Comments on: 1and1 Sucks Monkey Balls

by: TJ

Mon, 14 Dec 2009 23:12:01 +0000

I spoke to a 1and 1 technical services rep in April 2009 to cancel my account. I was led to believe that the account was canceled. I received no other communication. On Dec. 14, 2009 I received a collection letter from their NCO financial systems stating that I owed 1 and 1 $23.94 and $18.95. I called 1and1, they said my account was not fully closed, only the domain was canceled- not the hosting. I told them I had requested both (and why would I still host if the domain was canceled). Then they told me they sent me ONE email in October to let me know that I owed money. I did not receive this email. They did not send an invoice by mail, call me (they have my phone number) or attempt to contact me in any other way. The 1and1 sales representative acknowledged that I did cancel my domain in April, but hosting was not canceled. I said that when I communicated with Tech Services, I was led to believe that both had been canceled. Next she said that if I paid the collection company, then they would pro-rate back my refund based on the cancelation date. However, I still would have to pay the $18.95 late fee. Then they transferred me to NCO to make the payment over the phone, I found out that I had to pay another $8 to pay via credit card over the phone to ensure that the bill would not be reported to the credit agencies. I had been told by 1and1 that I would not be reported to the credit bureauy and that I had 30 days to pay this bill. 1and1 mislead me again & it cost me a total of $50.89.

by: HonestAbe

Thu, 08 Oct 2009 13:44:13 +0000

1&1 Internet ripped me off!!!! Even though it was for $30 NO ONE in the company tried to help. I spoke to a supervisor and he was absolutely no help. In what they explained to me the system is not set up to help their customers, its set up to get their $$ and that is all. DO NOT get any services from 1and1 Internet regardless of how cheap it may seem in the beginning. They will get you in the end one way or another and they dont care either!

by: 1and1

Wed, 16 Sep 2009 16:37:55 +0000

That’s absurd…had you known about what was happening here you wouldn’t be galloping around like a jackass claiming us to be poor in service. Sure we hit some rough spots, but we bounce back as THE LARGEST WEBHOSTING COMPANY IN THE WORLD!!! Take it to the bank. No one has more HAPPY customers than us and that’s because we only get a few guys like you who thinks that if they stuff enough horseshit down someones throat they might start to like it.

by: A

Thu, 25 Jun 2009 01:02:41 +0000

1and1 is the worst hosting company I’ve ever dealt with! They are scammers beware!

by: Aron

Mon, 18 May 2009 10:50:03 +0000

I was also an 1und1 customer.
Their customer service is total crap, I think it is done by some crappy beta version artificial intelligence.
Stay away from this company!!!

by: Daniel

Wed, 29 Apr 2009 14:19:34 +0000

My first experience with 1and1 will probably be the last. Never ever again. Damn they suck

by: Tim

Tue, 17 Mar 2009 21:29:14 +0000

1and1 is the WORST host ever. You can go a year and a half with no notices from 1and1 and all of sudden you may wake up with ALL your domains suspended, and ZERO FTP access to anything. So, even if I wanted to switch hosts and ditch out on them, I can’t because they’re holding my files hostage. I can’t call them to complain because their phone support only stays up until 5PM EASTERN!! wtf?!?! That’s 3PM in California. I HATE 1and1 AND THEY CAN BURN IN HELL. AVOID AT ALL COSTS.

by: Dan B (DO NOT USE THESE CRETTINS)

Wed, 07 Jan 2009 17:04:44 +0000

1and1 are the biggest set of TW@TS i have ever dealt with if you want to waste your life sorting simple problems out then 1 and 1 is the place to go. I had one domain out of 7 go overdue on the account and they wiped all my fu@king domains off! Now I cant get any back on even if I offer them £10,000. They just send bullshit emails about transferring shite, and it doesn’t work. Everything is imposible and drives you insane. Iv just smashed my key board again. Absolute fu&king idiots DO NOT GO NEAR THEM and if you are with them MOVE AWAY NOW.

DONT GIVE THEM ANY OF YOUR MONEY!!!!!!!

by: Serial Box Crime » Blog Archive » 1and1 Conclusion - They Win I Lose

Sat, 04 Oct 2008 18:38:50 +0000

[…] Unfortunate Hosting Incident […]

by: dan

Sat, 04 Oct 2008 18:34:27 +0000

I know how you feel. 1and1 is horrible. I had them for domain registration only and they managed to royally screw that up.

I use mediatemple DV servers to host my sites and have been for roughly 3 years and have no real complaints other than never ever use their shared hosting. some of the support reps they employ there deserve to be on the same island as the retarded monkeys. benefit of dedicated is you dont need their support for anything.