Comments on: 1and1 Sucks Monkey Balls http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/ memoirs of a hippie Wed, 08 Feb 2012 09:51:17 +0000 http://wordpress.org/?v=2.0.1 by: Thurnok http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-106790 Fri, 12 Aug 2011 23:56:48 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-106790 Well, it looks like I've been hit by the 1and1 SUCKS syndrome as well. I found out recently they were charging me every year for 3 different domains I transferred to them from another registrar (to try and consolidate my domains) where I had paid for several years in advance to the previous registrar (good up through 2014) yet 1and1 charged me for the past 6 years for each of those without increasing the expiration date. Here's their bullshit email response: -------------------------------------------------- Dear customer, Thank you for contacting us. Our policy is that just because you purchase time at a differing registrar, we do not honor that time because it was paid to a different company other than us. As such, even when the domain is not up for renewal, we charge the annual fee as provide the maintenance and dns management for it. If you have any further questions do not hesitate to contact us. -- Sincerely Christopher Flagg 1&1 Internet Inc. You can also contact us via phone at (877) 300-8316 from 9am till 5pm EST Monday to Friday -------------------------------------------------- These people are nothing more than crooks. I'm cancelling my business account, and transferring all of my domains away from them today! Well, it looks like I’ve been hit by the 1and1 SUCKS syndrome as well.

I found out recently they were charging me every year for 3 different domains I transferred to them from another registrar (to try and consolidate my domains) where I had paid for several years in advance to the previous registrar (good up through 2014) yet 1and1 charged me for the past 6 years for each of those without increasing the expiration date. Here’s their bullshit email response:
————————————————–
Dear customer,

Thank you for contacting us.

Our policy is that just because you purchase time at a differing registrar, we do not honor that time because it was paid to a different company other than us. As such, even when the domain is not up for renewal, we charge the annual fee as provide the maintenance and dns management for it.

If you have any further questions do not hesitate to contact us.

–
Sincerely
Christopher Flagg
1&1 Internet Inc.

You can also contact us via phone at (877) 300-8316
from 9am till 5pm EST Monday to Friday
————————————————–

These people are nothing more than crooks. I’m cancelling my business account, and transferring all of my domains away from them today!

]]> by: Hinton http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-99513 Mon, 20 Jun 2011 12:16:14 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-99513 1 and 1 makes me drink too much coffee. Every time I click on a button, I have to go make some more coffee before anything comes up. Absolutely useless. 1 and 1 makes me drink too much coffee. Every time I click on a button, I have to go make some more coffee before anything comes up. Absolutely useless.

]]> by: bba93k http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-98438 Fri, 10 Jun 2011 01:18:40 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-98438 Here is the situation, Yesterday someone exploit a vulnerability on my website were he/she was able to upload one malicious file. All this nightmare start happening around 6:00am, by 6:30am the attacker start sending thousands of email through 1and1 gateway mail. By 4:30 the account linked to the compromised website was locked by 1and1 abuse department. I notice the issue by 6:30 and i call they technical support. While on the phone, i got only apologize, and sorry - we don't have access to remove the restriction, only the abuse department has. Ok, fine, transfer me over to your abuse department, i said - well, unfortunately the abuse department is closed till tomorrow, since they have a 9:00am to 5:00pm schedule. So, now at 6:30pm i found out that i can't do nothing till next day - how messed up is that - 16 hours and 30 minutes till the department opens. So, i asked, is the a way to contact them directly? Yes, i got as an answer, and i got the 877-206-4253 . After i hang up with the tech department i called that number to find out that actually that number is they billing department. I called back the 1and1 tech department, and tell them that i got the 877-206-4253 as the phone number for abuse department from them, and i expected to hear a generic message from the abuse department, but they ensured me that the abuse department use same number. Ok, so now, i got mad that i have to wait 16:30 hours. Meanwhile i send an email to complains@1and1.com to let them know that in such a case like this i wasn't notified over the phone, were seamed to be a such an emergency going on with my web space. Here is the replay from them: ######### We understand you’ve been upset with the functionality of our anti-spam security systems mistargetting you. This is something that I can only apologize for. This is an aspect of our service that we're always trying to improve. This is why your feedback is so important to us. We can now look through and see where and if we made mistakes. Then, we can look into making sure that this doesn't happen again. Again, we can only apologize for this frustration that you've suffered. We will continue to work on this to serve you better. I can see that there is a ticket with our abuse team regarding this. There are abuse agents available 24 hours a day, so they will be able to address your issue faster than you have assumed. We hope that you do not leave 1and1, and are willing to do what we can to assist you here. Our sincerest apologies again and thank you for using 1and1. If you have any further questions please do not hesitate to contact us." ######### Again, another department another misleading information and full of lies, Notice were was mentioned quote "There are abuse agents available 24 hours a day, so they will be able to address your issue faster than you have assumed." this pissed me off way beyond my expectation. Here is my replay to that message at 10:31pm: ########## Thank you for replaying with same incompetence from department to department. You guys are all the same there, working for 1and1, untrained properly and giving misleading information. How can you lie (1and1 employee) that there are abuse agents working 24/7 when the abuse department works 9am to 5pm? Oh, i'm sorry maybe that's how you got trained to say. In reality, you should know that that department is closed after 5pm - forget weekends. Please cut the crap, and make it happen to have my websites up an running ASAP. Nobody from any of your departments had the courtesy to call me IF there was a such an emergency. I know in reality is just generic one-man-judgment hidden from umbrella of "the abuse department" - yeah right - like that will gonna fly. And by the way, I didn't ASSUMED that the ABUSE DEPARTMENT is closed after 5PM - your tech department told me that on the phone - so you can know how well you guys communicate there. As much as 1and1 got big from 1988, can go down as well by continuing this type of crappy relation with they customers. Have a boring day! ######## As expected, no reply. Now, horror show part II. Today 6/9/2011, 9:00am, i call the "Abuse Department" aka "Billing Department" at 877-206-4253, someone answers, and i ask nicely to be transferred to they abuse department since this is not a billing issue that i'm having, and here is how this conversation went: Me: After 10 minutes of waiting to be transferred to they abuse department, i ask the person on the phone what takes so long to be transferred? 1and1 employee's answer: we are looking into your account with the abuse agent me: i didn't ask you to look into my problems, since never even mention what problem i have to you, i asked you to put me in contact with your abuse department, i have nothing to do with you 1and1 employee's answer: sir, we are looking into your account with someone from abuse department me: look, i wanna speak with someone from that department, what's so hard to be transferred over? 1and1 employee's answer: the abuse department can't accept your call yet, but we are looking into "this" (which i never mention to this guy ever the reason of my phone call) right now with someone from abuse department, please be wait... ----another 10 minutes pass by (20 minutes total by now on the phone)--- me: what type of support is this if you can't transfer me over to the other department ? 1and1 employee's answer: sir, your account has been unlocked and as of right now you can access your websites. me: aham, so basically your billing department is also the abuse department also? How messed up is that to have to wait 16 hours and 30 minutes for your department to be operational, simply because someone did a stupid mistake yesterday locking my account at 4:30pm 30 minutes before you guys went home... 1and1 employee's answer: sir ... interrupted by the supervisor 1and1 employee's supervisor: He never said his name, but before he hang up IN MY FACE he said - I'M THE SUPERVISOR HERE, AND YOU (ME) ARE HARASSING MY REPRESENTATIVE - AND BANG HE HANG UP. Now, lent me tell you mister whatever your name is, SHAME ON YOU to say something like this to a customer with more then 6 years of relation. So, people you be the judge. As per the hacker, that find himself, herself conformable playing through my websites - what was taking care of officially. Here is the situation,
Yesterday someone exploit a vulnerability on my website were he/she was able to upload one malicious file. All this nightmare start happening around 6:00am, by 6:30am the attacker start sending thousands of email through 1and1 gateway mail. By 4:30 the account linked to the compromised website was locked by 1and1 abuse department. I notice the issue by 6:30 and i call they technical support. While on the phone, i got only apologize, and sorry - we don’t have access to remove the restriction, only the abuse department has. Ok, fine, transfer me over to your abuse department, i said - well, unfortunately the abuse department is closed till tomorrow, since they have a 9:00am to 5:00pm schedule. So, now at 6:30pm i found out that i can’t do nothing till next day - how messed up is that - 16 hours and 30 minutes till the department opens. So, i asked, is the a way to contact them directly? Yes, i got as an answer, and i got the 877-206-4253 . After i hang up with the tech department i called that number to find out that actually that number is they billing department. I called back the 1and1 tech department, and tell them that i got the 877-206-4253 as the phone number for abuse department from them, and i expected to hear a generic message from the abuse department, but they ensured me that the abuse department use same number. Ok, so now, i got mad that i have to wait 16:30 hours. Meanwhile i send an email to complains@1and1.com to let them know that in such a case like this i wasn’t notified over the phone, were seamed to be a such an emergency going on with my web space.
Here is the replay from them:
#########
We understand you’ve been upset with the functionality of our anti-spam security systems mistargetting you. This is something that I can only apologize for. This is an aspect of our service that we’re always trying to improve. This is why your feedback is so important to us. We can now look through and see where and if we made mistakes. Then, we can look into making sure that this doesn’t happen again. Again, we can only apologize for this frustration that you’ve suffered. We will continue to work on this to serve you better.

I can see that there is a ticket with our abuse team regarding this. There are abuse agents available 24 hours a day, so they will be able to address your issue faster than you have assumed. We hope that you do not leave 1and1, and are willing to do what we can to assist you here.

Our sincerest apologies again and thank you for using 1and1.

If you have any further questions please do not hesitate to contact us.”
#########
Again, another department another misleading information and full of lies,
Notice were was mentioned quote “There are abuse agents available 24 hours a day, so they will be able to address your issue faster than you have assumed.” this pissed me off way beyond my expectation.

Here is my replay to that message at 10:31pm:
##########
Thank you for replaying with same incompetence from department to department. You guys are all the same there, working for 1and1, untrained properly and giving misleading information.
How can you lie (1and1 employee) that there are abuse agents working 24/7 when the abuse department works 9am to 5pm? Oh, i’m sorry maybe that’s how you got trained to say. In reality, you should know that that department is closed after 5pm - forget weekends.
Please cut the crap, and make it happen to have my websites up an running ASAP. Nobody from any of your departments had the courtesy to call me IF there was a such an emergency. I know in reality is just generic one-man-judgment hidden from umbrella of “the abuse department” - yeah right - like that will gonna fly.
And by the way, I didn’t ASSUMED that the ABUSE DEPARTMENT is closed after 5PM - your tech department told me that on the phone - so you can know how well you guys communicate there.
As much as 1and1 got big from 1988, can go down as well by continuing this type of crappy relation with they customers.

Have a boring day!
########
As expected, no reply.
Now, horror show part II.
Today 6/9/2011, 9:00am, i call the “Abuse Department” aka “Billing Department” at 877-206-4253, someone answers, and i ask nicely to be transferred to they abuse department since this is not a billing issue that i’m having, and here is how this conversation went:
Me: After 10 minutes of waiting to be transferred to they abuse department, i ask the person on the phone what takes so long to be transferred?
1and1 employee’s answer: we are looking into your account with the abuse agent
me: i didn’t ask you to look into my problems, since never even mention what problem i have to you, i asked you to put me in contact with your abuse department, i have nothing to do with you
1and1 employee’s answer: sir, we are looking into your account with someone from abuse department
me: look, i wanna speak with someone from that department, what’s so hard to be transferred over?
1and1 employee’s answer: the abuse department can’t accept your call yet, but we are looking into “this” (which i never mention to this guy ever the reason of my phone call) right now with someone from abuse department, please be wait…
—-another 10 minutes pass by (20 minutes total by now on the phone)—
me: what type of support is this if you can’t transfer me over to the other department ?
1and1 employee’s answer: sir, your account has been unlocked and as of right now you can access your websites.
me: aham, so basically your billing department is also the abuse department also? How messed up is that to have to wait 16 hours and 30 minutes for your department to be operational, simply because someone did a stupid mistake yesterday locking my account at 4:30pm 30 minutes before you guys went home…
1and1 employee’s answer: sir … interrupted by the supervisor
1and1 employee’s supervisor: He never said his name, but before he hang up IN MY FACE he said - I’M THE SUPERVISOR HERE, AND YOU (ME) ARE HARASSING MY REPRESENTATIVE - AND BANG HE HANG UP.

Now, lent me tell you mister whatever your name is, SHAME ON YOU to say something like this to a customer with more then 6 years of relation.
So, people you be the judge.
As per the hacker, that find himself, herself conformable playing through my websites - what was taking care of officially.

]]> by: King Kitty http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-89256 Sat, 05 Mar 2011 18:12:17 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-89256 I have used 1&1 for hosting for probably 4 years. I recently encountered one of my site’s IP addresses being blacklisted due to spam. I got the reports from MAPS which showed this being an issue since 2007, which explains the problems I was encountering with mail relaying through this IP address. When I sent the MAPS reports to 1&1 (and I might add, this is the second time I have contacted them about the issue in the last 3-4 months) this is the response I received: “We sincerely apologize for the inconvenience that this has brought you. This is an issue with one of our IP address being blocked. This is already known and reported to our developers. At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution. Once we have the fix, it will be implemented to all affected customers. To ensure that your case will be taken cared of, I will be adding the details of your case to the list of affected customers. We understand that you might be anxious to have this resolved as soon as possible so thank you so much for your patience while we work on the resolution. If you have any further questions please do not hesitate to contact us.” So they are telling me that I should just “wait for the fix”? Meantime my email gets bounced left and right… I have given them a day/time when I expect a resolution, or I am transferring my domains and canceling my contracts with them for failure to perform. I am also going to go after them for a portion of my past payments for the same reason. RM I have used 1&1 for hosting for probably 4 years. I recently encountered one of my site’s IP addresses being blacklisted due to spam. I got the reports from MAPS which showed this being an issue since 2007, which explains the problems I was encountering with mail relaying through this IP address. When I sent the MAPS reports to 1&1 (and I might add, this is the second time I have contacted them about the issue in the last 3-4 months) this is the response I received:

“We sincerely apologize for the inconvenience that this has brought you. This is an issue with one of our IP address being blocked. This is already known and reported to our developers. At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution. Once we have the fix, it will be implemented to all affected customers. To ensure that your case will be taken cared of, I will be adding the details of your case to the list of affected customers. We understand that you might be anxious to have this resolved as soon as possible so thank you so much for your patience while we work on the resolution.

If you have any further questions please do not hesitate to contact us.”

So they are telling me that I should just “wait for the fix”? Meantime my email gets bounced left and right…

I have given them a day/time when I expect a resolution, or I am transferring my domains and canceling my contracts with them for failure to perform. I am also going to go after them for a portion of my past payments for the same reason.

RM

]]> by: Steven Davis http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-67854 Tue, 20 Jul 2010 13:16:34 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-67854 Dont use 1and1. We get pop server unavailable or timed out regularly and the administration center is painfully slow most of the time. Presently as i write this the main site www.1and1.com have been down for 2 hours and i am unable to administer any of my settings or email accounts. I can't wait to change Dont use 1and1. We get pop server unavailable or timed out regularly and the administration center is painfully slow most of the time. Presently as i write this the main site www.1and1.com have been down for 2 hours and i am unable to administer any of my settings or email accounts. I can’t wait to change

]]> by: Same http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-65043 Tue, 01 Jun 2010 21:41:15 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-65043 DO NOT USE 1AND1.COM UNLESS YOU WANT TO LOSE YOUR DOMAIN !!!! Trust me, they suck ass! DO NOT USE 1AND1.COM UNLESS YOU WANT TO LOSE YOUR DOMAIN !!!! Trust me, they suck ass!

]]> by: Dan http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-61867 Thu, 13 May 2010 03:06:28 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-61867 Watch an honest review of 1and1.com. They destroyed my company in just under a month and laughed about it. http://www.youtube.com/watch?v=EEZw31SRUk0 Watch an honest review of 1and1.com. They destroyed my company in just under a month and laughed about it.

http://www.youtube.com/watch?v=EEZw31SRUk0

]]> by: Kaleb Sadeur http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-58094 Sun, 18 Apr 2010 18:12:58 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-58094 Just for the record I don't work for 1 and 1, I use to however work for a server farm that, a hosting company rented space from. I can tell you that when you are managing many servers you are not sitting watching any particular site and saying oh, the bandwidth etc is going close to red lets notify the client. Often something goes wrong with the server and investigating it, your site is identified as the source and stopping the site resolves the issue. Now restarting the site and notifying you and providing 2 days to respond is NOT the way to go for obvious reasons. So keep in mind that when you are on a shared server you have to respect the other users. Do the right thing get a virtual server, or dedicated server. Just for the record I don’t work for 1 and 1, I use to however work for a server farm that, a hosting company rented space from. I can tell you that when you are managing many servers you are not sitting watching any particular site and saying oh, the bandwidth etc is going close to red lets notify the client. Often something goes wrong with the server and investigating it, your site is identified as the source and stopping the site resolves the issue. Now restarting the site and notifying you and providing 2 days to respond is NOT the way to go for obvious reasons. So keep in mind that when you are on a shared server you have to respect the other users. Do the right thing get a virtual server, or dedicated server.

]]> by: TJ http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-45774 Mon, 14 Dec 2009 23:12:01 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-45774 I spoke to a 1and 1 technical services rep in April 2009 to cancel my account. I was led to believe that the account was canceled. I received no other communication. On Dec. 14, 2009 I received a collection letter from their NCO financial systems stating that I owed 1 and 1 $23.94 and $18.95. I called 1and1, they said my account was not fully closed, only the domain was canceled- not the hosting. I told them I had requested both (and why would I still host if the domain was canceled). Then they told me they sent me ONE email in October to let me know that I owed money. I did not receive this email. They did not send an invoice by mail, call me (they have my phone number) or attempt to contact me in any other way. The 1and1 sales representative acknowledged that I did cancel my domain in April, but hosting was not canceled. I said that when I communicated with Tech Services, I was led to believe that both had been canceled. Next she said that if I paid the collection company, then they would pro-rate back my refund based on the cancelation date. However, I still would have to pay the $18.95 late fee. Then they transferred me to NCO to make the payment over the phone, I found out that I had to pay another $8 to pay via credit card over the phone to ensure that the bill would not be reported to the credit agencies. I had been told by 1and1 that I would not be reported to the credit bureauy and that I had 30 days to pay this bill. 1and1 mislead me again & it cost me a total of $50.89. I spoke to a 1and 1 technical services rep in April 2009 to cancel my account. I was led to believe that the account was canceled. I received no other communication. On Dec. 14, 2009 I received a collection letter from their NCO financial systems stating that I owed 1 and 1 $23.94 and $18.95. I called 1and1, they said my account was not fully closed, only the domain was canceled- not the hosting. I told them I had requested both (and why would I still host if the domain was canceled). Then they told me they sent me ONE email in October to let me know that I owed money. I did not receive this email. They did not send an invoice by mail, call me (they have my phone number) or attempt to contact me in any other way. The 1and1 sales representative acknowledged that I did cancel my domain in April, but hosting was not canceled. I said that when I communicated with Tech Services, I was led to believe that both had been canceled. Next she said that if I paid the collection company, then they would pro-rate back my refund based on the cancelation date. However, I still would have to pay the $18.95 late fee. Then they transferred me to NCO to make the payment over the phone, I found out that I had to pay another $8 to pay via credit card over the phone to ensure that the bill would not be reported to the credit agencies. I had been told by 1and1 that I would not be reported to the credit bureauy and that I had 30 days to pay this bill. 1and1 mislead me again & it cost me a total of $50.89.

]]> by: HonestAbe http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-42484 Thu, 08 Oct 2009 13:44:13 +0000 http://www.friskygeek.com/2007/11/09/1and1-sucks-monkey-balls/#comment-42484 1&1 Internet ripped me off!!!! Even though it was for $30 NO ONE in the company tried to help. I spoke to a supervisor and he was absolutely no help. In what they explained to me the system is not set up to help their customers, its set up to get their $$ and that is all. DO NOT get any services from 1and1 Internet regardless of how cheap it may seem in the beginning. They will get you in the end one way or another and they dont care either! 1&1 Internet ripped me off!!!! Even though it was for $30 NO ONE in the company tried to help. I spoke to a supervisor and he was absolutely no help. In what they explained to me the system is not set up to help their customers, its set up to get their $$ and that is all. DO NOT get any services from 1and1 Internet regardless of how cheap it may seem in the beginning. They will get you in the end one way or another and they dont care either!

]]>