1and1 Sucks Monkey Balls

November 9th, 2007 rants | Digg This | ##

Let the following serve as a Public Service Announcement to all that are even remotely considering Web Hosting providers:

friskyGeek.com and friskyPics.com are hosted with 1and1.com and Ive had it with them. I signed up with them in 2004 and things were great - until about about a year ago when they started acting like retarded monkeys on a deserted island. Last month I got a email from their “Abuse Team” that I was sharing warez and MP3s from my server, and instead of giving me ample time to explain, shut down my service without notice. They actually do this everytime: shut down the service first, then alert you about the problem saying “Your Service will be shut down if you do not reply to our email within 2 days.” But the fucknuts already shut down the service. Now had they emailed me and asked me nicely why I have so many MP3s I would have told them about friskyRadio and how I use friskyGeek as the main primary FTP server for set submissions so as not to affect the live production site. The podcasts are also hosted on friskyGeek for the same reason. But did they bother asking me? No.

In the past year, they have suspended my hosting account due to “using too much bandwidth, using too much disk space, using too much server memory allocation, moving my site to another server, sharing files, using too many logins…” I mean you name it. Sure, my site’s bandwith usage has gone thru the roof since I signed up for the service but they should bother warning me before they pull the plug.

And then when you call them for customer support you get someone that knows as much about computers and servers as Bush knows about Foreign Policy.

Today I signed up for a dedicated server space on MediaTemple. Papi told me about Clook but when I contected them they were just too expensive for what I needed: Dedicated Server where I have root access and do everything and install anything. MediaTemple comes highly recommended and so far the service has been pretty good. This server is gonna be the development server to build the brand new friskyradio.com v3 web site on. Having a totally new server means we can essentially start from scratch and do development on a controlled environment, and not effect the live production site. Hopefully around February 2008 we will have a beta version of the site up and running and will open the site to users to try it out and hopefully help us test and QA. Since I have full root access to my very own server there and I will be hosting friskyGeek and friskyPics on that server as well. So all my sites will be on one environment.

I cant wait to drop 1and1. Enough is enough. They need to take some lessons in Customer Service.

23 Comments

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1 Sotek Nov 9th, 2007 at 11:53 pm

Hi dude, I feel your pain with hosting providers. I has the same problem before. Now I host all my sites at Media Temple.. and I can’t complain.
2 Ingo Vogelmann Nov 9th, 2007 at 11:57 pm

“So all my sites will be on one environment.”

This, my dear brother, CAN be a BIG problem. When you have ONE LITTLE FUCKING ISSUE with them they shut down your whole account and ALL projects are off and gone. I learned to spread my stuff.

Different mobile phone contracts, dedicated servers, telephone lines, broadband internet, several bank accounts and all that daily slave shit …: DECENTRALIZATION is the key to more independancy and freedom to tell someone “go fuck yourself!”

BTW, I was with all my shit at 1and1.com (Germany), too, and collected the same experiences with this assholes.
3 Papigiulio Nov 10th, 2007 at 3:36 pm

nice mediatemple rocks. Yeah I thought you’d find clook expensive. Anywho launch the v3 already damnit hehe
4 agreeeee Nov 16th, 2007 at 4:43 pm

I am sitting here on the phone with 1and1 service right now… trying to cancel the hosting i just ordered. I found the server was slow, setup of databases was hit or miss.. yuck. Sticking with pair.com even though the amount of disk space is tight.
5 Zootius Nov 29th, 2007 at 1:57 pm

Great blog post title. I’m with Clook, and they utterly rock. Yeah, bit pricey - I just charge that onto the clients. But who else responds immediately to your support mails when you have a problem at 3am on a sunday morning? I love their wacky approach to business - every couple of years they just shut down the sales and take no more customers until they’ve completed a tech audit and adjusted their capacity to cope with future needs. Some would say that’s not very astute from a marketing point of view - I think it just shows how much they care for their existing customers.
6 bill Dec 31st, 2007 at 2:18 pm

for me, only the support and billing of 1and1. or let’s say people at 1and1. my managed and business account with them works fine for 3years already.
7 1and1customernomore Mar 15th, 2008 at 4:23 pm

1and1 blows donkey dicks! I was with another provider for 10 years and never experienced a single moment of downtime. I was wooed to 1and1 by promises of more webspace and 5 domains. I have been with then less than 60 days and have had to call customer service (needs to be renamed fu@k you in the a$$ervice) over 7 times. The seven indicates the number of issues I’ve had and NOT the number of times I have to call.

Today’s issue is that my sites (totaling 54 MB) have been down all day. I’ve had customer service hang-up on me twice and put me on terminal hold twice. As an attorney by trade with a little extra time on my hands, they will have an “enjoyable” day on their hands Monday.

Their T’s and C’s will not hold-up in any court let alone the buisness restrictive PA courts.

For potential future customers (and your quite dumb if you choose to go with them), I offer this. DON’T.

It took 2 weeks for them to set up my account. The reason: “Well sir your name is often used by hackers.”
In less than 60 days, 6 times the FTP ability did not work. 12 times my “server” had “a known issue we are resolving as fast as we can”.
When I reqeusted my sites be migrated to another box, I was told “no sir this is a known issue, we are resolving it as fast as we can.”

To all web-service providers: You should really ask what your clients day jobs are. Then you can choose not to host a free attorney information website. Damages can bankrupt a company, so can class-action lawsuits.

Enjoy your weekend because the paperwork starts Monday.
8 Jonathan Mar 20th, 2008 at 12:30 pm

im 14 i orded a domain and didnt know my mum and dad didnt haven no money in bank domain was 7 pound somthing now its 90 pound there stupied i counciled it
9 Dan (not a happy customer) May 5th, 2008 at 12:54 pm

1and1 (in spain) sucks!!!!! They are the worst provider we have ever encountered. We lost a domain thanks to their refund policy. No problem because it was a test doamin but if it would have been the real one, we would have to pay them 2 months fee for a shit service. No way, wont pay them penny!!! They are not professional at all and they are scammers.

Beware!!!!
10 Paul May 24th, 2008 at 3:28 pm

I can’t agree more. I’m in the process of moving away from 1&1. They are just so horrible, I’ve had so many problems with them. I would not suggest them to anyone.

-Paul
11 Domain Nightmare Aug 18th, 2008 at 2:04 pm

1and1 has to be the worst hosting company i’ve worked with, they are horrible with getting problems fixed! please stay away from them! yikes
12 dan Oct 4th, 2008 at 2:34 pm

I know how you feel. 1and1 is horrible. I had them for domain registration only and they managed to royally screw that up.

I use mediatemple DV servers to host my sites and have been for roughly 3 years and have no real complaints other than never ever use their shared hosting. some of the support reps they employ there deserve to be on the same island as the retarded monkeys. benefit of dedicated is you dont need their support for anything.
13 Dan B (DO NOT USE THESE CRETTINS) Jan 7th, 2009 at 1:04 pm

1and1 are the biggest set of TW@TS i have ever dealt with if you want to waste your life sorting simple problems out then 1 and 1 is the place to go. I had one domain out of 7 go overdue on the account and they wiped all my fu@king domains off! Now I cant get any back on even if I offer them £10,000. They just send bullshit emails about transferring shite, and it doesn’t work. Everything is imposible and drives you insane. Iv just smashed my key board again. Absolute fu&king idiots DO NOT GO NEAR THEM and if you are with them MOVE AWAY NOW.

DONT GIVE THEM ANY OF YOUR MONEY!!!!!!!
14 Tim Mar 17th, 2009 at 5:29 pm

1and1 is the WORST host ever. You can go a year and a half with no notices from 1and1 and all of sudden you may wake up with ALL your domains suspended, and ZERO FTP access to anything. So, even if I wanted to switch hosts and ditch out on them, I can’t because they’re holding my files hostage. I can’t call them to complain because their phone support only stays up until 5PM EASTERN!! wtf?!?! That’s 3PM in California. I HATE 1and1 AND THEY CAN BURN IN HELL. AVOID AT ALL COSTS.
15 Daniel Apr 29th, 2009 at 10:19 am

My first experience with 1and1 will probably be the last. Never ever again. Damn they suck
16 Aron May 18th, 2009 at 6:50 am

I was also an 1und1 customer.
Their customer service is total crap, I think it is done by some crappy beta version artificial intelligence.
Stay away from this company!!!
17 A Jun 24th, 2009 at 9:02 pm

1and1 is the worst hosting company I’ve ever dealt with! They are scammers beware!
18 1and1 Sep 16th, 2009 at 12:37 pm

That’s absurd…had you known about what was happening here you wouldn’t be galloping around like a jackass claiming us to be poor in service. Sure we hit some rough spots, but we bounce back as THE LARGEST WEBHOSTING COMPANY IN THE WORLD!!! Take it to the bank. No one has more HAPPY customers than us and that’s because we only get a few guys like you who thinks that if they stuff enough horseshit down someones throat they might start to like it.
19 HonestAbe Oct 8th, 2009 at 9:44 am

1&1 Internet ripped me off!!!! Even though it was for $30 NO ONE in the company tried to help. I spoke to a supervisor and he was absolutely no help. In what they explained to me the system is not set up to help their customers, its set up to get their $$ and that is all. DO NOT get any services from 1and1 Internet regardless of how cheap it may seem in the beginning. They will get you in the end one way or another and they dont care either!
20 TJ Dec 14th, 2009 at 7:12 pm

I spoke to a 1and 1 technical services rep in April 2009 to cancel my account. I was led to believe that the account was canceled. I received no other communication. On Dec. 14, 2009 I received a collection letter from their NCO financial systems stating that I owed 1 and 1 $23.94 and $18.95. I called 1and1, they said my account was not fully closed, only the domain was canceled- not the hosting. I told them I had requested both (and why would I still host if the domain was canceled). Then they told me they sent me ONE email in October to let me know that I owed money. I did not receive this email. They did not send an invoice by mail, call me (they have my phone number) or attempt to contact me in any other way. The 1and1 sales representative acknowledged that I did cancel my domain in April, but hosting was not canceled. I said that when I communicated with Tech Services, I was led to believe that both had been canceled. Next she said that if I paid the collection company, then they would pro-rate back my refund based on the cancelation date. However, I still would have to pay the $18.95 late fee. Then they transferred me to NCO to make the payment over the phone, I found out that I had to pay another $8 to pay via credit card over the phone to ensure that the bill would not be reported to the credit agencies. I had been told by 1and1 that I would not be reported to the credit bureauy and that I had 30 days to pay this bill. 1and1 mislead me again & it cost me a total of $50.89.

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