31 Comments

1. 1 Sotek Nov 9th, 2007 at 11:53 pm

   Hi dude, I feel your pain with hosting providers. I has the same problem before. Now I host all my sites at Media Temple.. and I can’t complain.

2. 2 Ingo Vogelmann Nov 9th, 2007 at 11:57 pm

   “So all my sites will be on one environment.”

   This, my dear brother, CAN be a BIG problem. When you have ONE LITTLE FUCKING ISSUE with them they shut down your whole account and ALL projects are off and gone. I learned to spread my stuff.

   Different mobile phone contracts, dedicated servers, telephone lines, broadband internet, several bank accounts and all that daily slave shit …: DECENTRALIZATION is the key to more independancy and freedom to tell someone “go fuck yourself!”

   BTW, I was with all my shit at 1and1.com (Germany), too, and collected the same experiences with this assholes.

3. 3 Papigiulio Nov 10th, 2007 at 3:36 pm

   nice mediatemple rocks. Yeah I thought you’d find clook expensive. Anywho launch the v3 already damnit hehe

4. 4 agreeeee Nov 16th, 2007 at 4:43 pm

   I am sitting here on the phone with 1and1 service right now… trying to cancel the hosting i just ordered. I found the server was slow, setup of databases was hit or miss.. yuck. Sticking with pair.com even though the amount of disk space is tight.

5. 5 Zootius Nov 29th, 2007 at 1:57 pm

   Great blog post title. I’m with Clook, and they utterly rock. Yeah, bit pricey - I just charge that onto the clients. But who else responds immediately to your support mails when you have a problem at 3am on a sunday morning? I love their wacky approach to business - every couple of years they just shut down the sales and take no more customers until they’ve completed a tech audit and adjusted their capacity to cope with future needs. Some would say that’s not very astute from a marketing point of view - I think it just shows how much they care for their existing customers.

6. 6 bill Dec 31st, 2007 at 2:18 pm

   for me, only the support and billing of 1and1. or let’s say people at 1and1. my managed and business account with them works fine for 3years already.

7. 7 1and1customernomore Mar 15th, 2008 at 4:23 pm

   1and1 blows donkey dicks! I was with another provider for 10 years and never experienced a single moment of downtime. I was wooed to 1and1 by promises of more webspace and 5 domains. I have been with then less than 60 days and have had to call customer service (needs to be renamed fu@k you in the a$$ervice) over 7 times. The seven indicates the number of issues I’ve had and NOT the number of times I have to call.

   Today’s issue is that my sites (totaling 54 MB) have been down all day. I’ve had customer service hang-up on me twice and put me on terminal hold twice. As an attorney by trade with a little extra time on my hands, they will have an “enjoyable” day on their hands Monday.

   Their T’s and C’s will not hold-up in any court let alone the buisness restrictive PA courts.

   For potential future customers (and your quite dumb if you choose to go with them), I offer this. DON’T.

   It took 2 weeks for them to set up my account. The reason: “Well sir your name is often used by hackers.”
   In less than 60 days, 6 times the FTP ability did not work. 12 times my “server” had “a known issue we are resolving as fast as we can”.
   When I reqeusted my sites be migrated to another box, I was told “no sir this is a known issue, we are resolving it as fast as we can.”

   To all web-service providers: You should really ask what your clients day jobs are. Then you can choose not to host a free attorney information website. Damages can bankrupt a company, so can class-action lawsuits.

   Enjoy your weekend because the paperwork starts Monday.

8. 8 Jonathan Mar 20th, 2008 at 12:30 pm

   im 14 i orded a domain and didnt know my mum and dad didnt haven no money in bank domain was 7 pound somthing now its 90 pound there stupied i counciled it

9. 9 Dan (not a happy customer) May 5th, 2008 at 12:54 pm

   1and1 (in spain) sucks!!!!! They are the worst provider we have ever encountered. We lost a domain thanks to their refund policy. No problem because it was a test doamin but if it would have been the real one, we would have to pay them 2 months fee for a shit service. No way, wont pay them penny!!! They are not professional at all and they are scammers.

   Beware!!!!

10. 10 Paul May 24th, 2008 at 3:28 pm

    I can’t agree more. I’m in the process of moving away from 1&1. They are just so horrible, I’ve had so many problems with them. I would not suggest them to anyone.

    -Paul

11. 11 Domain Nightmare Aug 18th, 2008 at 2:04 pm

    1and1 has to be the worst hosting company i’ve worked with, they are horrible with getting problems fixed! please stay away from them! yikes

12. 12 dan Oct 4th, 2008 at 2:34 pm

    I know how you feel. 1and1 is horrible. I had them for domain registration only and they managed to royally screw that up.

    I use mediatemple DV servers to host my sites and have been for roughly 3 years and have no real complaints other than never ever use their shared hosting. some of the support reps they employ there deserve to be on the same island as the retarded monkeys. benefit of dedicated is you dont need their support for anything.

13. 13 Dan B (DO NOT USE THESE CRETTINS) Jan 7th, 2009 at 1:04 pm

    1and1 are the biggest set of TW@TS i have ever dealt with if you want to waste your life sorting simple problems out then 1 and 1 is the place to go. I had one domain out of 7 go overdue on the account and they wiped all my fu@king domains off! Now I cant get any back on even if I offer them £10,000. They just send bullshit emails about transferring shite, and it doesn’t work. Everything is imposible and drives you insane. Iv just smashed my key board again. Absolute fu&king idiots DO NOT GO NEAR THEM and if you are with them MOVE AWAY NOW.

    DONT GIVE THEM ANY OF YOUR MONEY!!!!!!!

14. 14 Tim Mar 17th, 2009 at 5:29 pm

    1and1 is the WORST host ever. You can go a year and a half with no notices from 1and1 and all of sudden you may wake up with ALL your domains suspended, and ZERO FTP access to anything. So, even if I wanted to switch hosts and ditch out on them, I can’t because they’re holding my files hostage. I can’t call them to complain because their phone support only stays up until 5PM EASTERN!! wtf?!?! That’s 3PM in California. I HATE 1and1 AND THEY CAN BURN IN HELL. AVOID AT ALL COSTS.

15. 15 Daniel Apr 29th, 2009 at 10:19 am

    My first experience with 1and1 will probably be the last. Never ever again. Damn they suck

16. 16 Aron May 18th, 2009 at 6:50 am

    I was also an 1und1 customer.
    Their customer service is total crap, I think it is done by some crappy beta version artificial intelligence.
    Stay away from this company!!!

17. 17 A Jun 24th, 2009 at 9:02 pm

    1and1 is the worst hosting company I’ve ever dealt with! They are scammers beware!

18. 18 1and1 Sep 16th, 2009 at 12:37 pm

    That’s absurd…had you known about what was happening here you wouldn’t be galloping around like a jackass claiming us to be poor in service. Sure we hit some rough spots, but we bounce back as THE LARGEST WEBHOSTING COMPANY IN THE WORLD!!! Take it to the bank. No one has more HAPPY customers than us and that’s because we only get a few guys like you who thinks that if they stuff enough horseshit down someones throat they might start to like it.

19. 19 HonestAbe Oct 8th, 2009 at 9:44 am

    1&1 Internet ripped me off!!!! Even though it was for $30 NO ONE in the company tried to help. I spoke to a supervisor and he was absolutely no help. In what they explained to me the system is not set up to help their customers, its set up to get their $$ and that is all. DO NOT get any services from 1and1 Internet regardless of how cheap it may seem in the beginning. They will get you in the end one way or another and they dont care either!

20. 20 TJ Dec 14th, 2009 at 7:12 pm

    I spoke to a 1and 1 technical services rep in April 2009 to cancel my account. I was led to believe that the account was canceled. I received no other communication. On Dec. 14, 2009 I received a collection letter from their NCO financial systems stating that I owed 1 and 1 $23.94 and $18.95. I called 1and1, they said my account was not fully closed, only the domain was canceled- not the hosting. I told them I had requested both (and why would I still host if the domain was canceled). Then they told me they sent me ONE email in October to let me know that I owed money. I did not receive this email. They did not send an invoice by mail, call me (they have my phone number) or attempt to contact me in any other way. The 1and1 sales representative acknowledged that I did cancel my domain in April, but hosting was not canceled. I said that when I communicated with Tech Services, I was led to believe that both had been canceled. Next she said that if I paid the collection company, then they would pro-rate back my refund based on the cancelation date. However, I still would have to pay the $18.95 late fee. Then they transferred me to NCO to make the payment over the phone, I found out that I had to pay another $8 to pay via credit card over the phone to ensure that the bill would not be reported to the credit agencies. I had been told by 1and1 that I would not be reported to the credit bureauy and that I had 30 days to pay this bill. 1and1 mislead me again & it cost me a total of $50.89.

21. 21 Kaleb Sadeur Apr 18th, 2010 at 2:12 pm

    Just for the record I don’t work for 1 and 1, I use to however work for a server farm that, a hosting company rented space from. I can tell you that when you are managing many servers you are not sitting watching any particular site and saying oh, the bandwidth etc is going close to red lets notify the client. Often something goes wrong with the server and investigating it, your site is identified as the source and stopping the site resolves the issue. Now restarting the site and notifying you and providing 2 days to respond is NOT the way to go for obvious reasons. So keep in mind that when you are on a shared server you have to respect the other users. Do the right thing get a virtual server, or dedicated server.

22. 22 Dan May 12th, 2010 at 11:06 pm

    Watch an honest review of 1and1.com. They destroyed my company in just under a month and laughed about it.

    http://www.youtube.com/watch?v=EEZw31SRUk0

23. 23 Same Jun 1st, 2010 at 5:41 pm

    DO NOT USE 1AND1.COM UNLESS YOU WANT TO LOSE YOUR DOMAIN !!!! Trust me, they suck ass!

24. 24 Steven Davis Jul 20th, 2010 at 9:16 am

    Dont use 1and1. We get pop server unavailable or timed out regularly and the administration center is painfully slow most of the time. Presently as i write this the main site www.1and1.com have been down for 2 hours and i am unable to administer any of my settings or email accounts. I can’t wait to change

25. 25 King Kitty Mar 5th, 2011 at 2:12 pm

    I have used 1&1 for hosting for probably 4 years. I recently encountered one of my site’s IP addresses being blacklisted due to spam. I got the reports from MAPS which showed this being an issue since 2007, which explains the problems I was encountering with mail relaying through this IP address. When I sent the MAPS reports to 1&1 (and I might add, this is the second time I have contacted them about the issue in the last 3-4 months) this is the response I received:

    “We sincerely apologize for the inconvenience that this has brought you. This is an issue with one of our IP address being blocked. This is already known and reported to our developers. At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution. Once we have the fix, it will be implemented to all affected customers. To ensure that your case will be taken cared of, I will be adding the details of your case to the list of affected customers. We understand that you might be anxious to have this resolved as soon as possible so thank you so much for your patience while we work on the resolution.

    If you have any further questions please do not hesitate to contact us.”

    So they are telling me that I should just “wait for the fix”? Meantime my email gets bounced left and right…

    I have given them a day/time when I expect a resolution, or I am transferring my domains and canceling my contracts with them for failure to perform. I am also going to go after them for a portion of my past payments for the same reason.

    RM

26. 26 bba93k Jun 9th, 2011 at 9:18 pm

    Here is the situation,
    Yesterday someone exploit a vulnerability on my website were he/she was able to upload one malicious file. All this nightmare start happening around 6:00am, by 6:30am the attacker start sending thousands of email through 1and1 gateway mail. By 4:30 the account linked to the compromised website was locked by 1and1 abuse department. I notice the issue by 6:30 and i call they technical support. While on the phone, i got only apologize, and sorry - we don’t have access to remove the restriction, only the abuse department has. Ok, fine, transfer me over to your abuse department, i said - well, unfortunately the abuse department is closed till tomorrow, since they have a 9:00am to 5:00pm schedule. So, now at 6:30pm i found out that i can’t do nothing till next day - how messed up is that - 16 hours and 30 minutes till the department opens. So, i asked, is the a way to contact them directly? Yes, i got as an answer, and i got the 877-206-4253 . After i hang up with the tech department i called that number to find out that actually that number is they billing department. I called back the 1and1 tech department, and tell them that i got the 877-206-4253 as the phone number for abuse department from them, and i expected to hear a generic message from the abuse department, but they ensured me that the abuse department use same number. Ok, so now, i got mad that i have to wait 16:30 hours. Meanwhile i send an email to complains@1and1.com to let them know that in such a case like this i wasn’t notified over the phone, were seamed to be a such an emergency going on with my web space.
    Here is the replay from them:
    #########
    We understand you’ve been upset with the functionality of our anti-spam security systems mistargetting you. This is something that I can only apologize for. This is an aspect of our service that we’re always trying to improve. This is why your feedback is so important to us. We can now look through and see where and if we made mistakes. Then, we can look into making sure that this doesn’t happen again. Again, we can only apologize for this frustration that you’ve suffered. We will continue to work on this to serve you better.

    I can see that there is a ticket with our abuse team regarding this. There are abuse agents available 24 hours a day, so they will be able to address your issue faster than you have assumed. We hope that you do not leave 1and1, and are willing to do what we can to assist you here.

    Our sincerest apologies again and thank you for using 1and1.

    If you have any further questions please do not hesitate to contact us.”
    #########
    Again, another department another misleading information and full of lies,
    Notice were was mentioned quote “There are abuse agents available 24 hours a day, so they will be able to address your issue faster than you have assumed.” this pissed me off way beyond my expectation.

    Here is my replay to that message at 10:31pm:
    ##########
    Thank you for replaying with same incompetence from department to department. You guys are all the same there, working for 1and1, untrained properly and giving misleading information.
    How can you lie (1and1 employee) that there are abuse agents working 24/7 when the abuse department works 9am to 5pm? Oh, i’m sorry maybe that’s how you got trained to say. In reality, you should know that that department is closed after 5pm - forget weekends.
    Please cut the crap, and make it happen to have my websites up an running ASAP. Nobody from any of your departments had the courtesy to call me IF there was a such an emergency. I know in reality is just generic one-man-judgment hidden from umbrella of “the abuse department” - yeah right - like that will gonna fly.
    And by the way, I didn’t ASSUMED that the ABUSE DEPARTMENT is closed after 5PM - your tech department told me that on the phone - so you can know how well you guys communicate there.
    As much as 1and1 got big from 1988, can go down as well by continuing this type of crappy relation with they customers.

    Have a boring day!
    ########
    As expected, no reply.
    Now, horror show part II.
    Today 6/9/2011, 9:00am, i call the “Abuse Department” aka “Billing Department” at 877-206-4253, someone answers, and i ask nicely to be transferred to they abuse department since this is not a billing issue that i’m having, and here is how this conversation went:
    Me: After 10 minutes of waiting to be transferred to they abuse department, i ask the person on the phone what takes so long to be transferred?
    1and1 employee’s answer: we are looking into your account with the abuse agent
    me: i didn’t ask you to look into my problems, since never even mention what problem i have to you, i asked you to put me in contact with your abuse department, i have nothing to do with you
    1and1 employee’s answer: sir, we are looking into your account with someone from abuse department
    me: look, i wanna speak with someone from that department, what’s so hard to be transferred over?
    1and1 employee’s answer: the abuse department can’t accept your call yet, but we are looking into “this” (which i never mention to this guy ever the reason of my phone call) right now with someone from abuse department, please be wait…
    —-another 10 minutes pass by (20 minutes total by now on the phone)—
    me: what type of support is this if you can’t transfer me over to the other department ?
    1and1 employee’s answer: sir, your account has been unlocked and as of right now you can access your websites.
    me: aham, so basically your billing department is also the abuse department also? How messed up is that to have to wait 16 hours and 30 minutes for your department to be operational, simply because someone did a stupid mistake yesterday locking my account at 4:30pm 30 minutes before you guys went home…
    1and1 employee’s answer: sir … interrupted by the supervisor
    1and1 employee’s supervisor: He never said his name, but before he hang up IN MY FACE he said - I’M THE SUPERVISOR HERE, AND YOU (ME) ARE HARASSING MY REPRESENTATIVE - AND BANG HE HANG UP.

    Now, lent me tell you mister whatever your name is, SHAME ON YOU to say something like this to a customer with more then 6 years of relation.
    So, people you be the judge.
    As per the hacker, that find himself, herself conformable playing through my websites - what was taking care of officially.

27. 27 Hinton Jun 20th, 2011 at 8:16 am

    1 and 1 makes me drink too much coffee. Every time I click on a button, I have to go make some more coffee before anything comes up. Absolutely useless.

28. 28 Thurnok Aug 12th, 2011 at 7:56 pm

    Well, it looks like I’ve been hit by the 1and1 SUCKS syndrome as well.

    I found out recently they were charging me every year for 3 different domains I transferred to them from another registrar (to try and consolidate my domains) where I had paid for several years in advance to the previous registrar (good up through 2014) yet 1and1 charged me for the past 6 years for each of those without increasing the expiration date. Here’s their bullshit email response:
    ————————————————–
    Dear customer,

    Thank you for contacting us.

    Our policy is that just because you purchase time at a differing registrar, we do not honor that time because it was paid to a different company other than us. As such, even when the domain is not up for renewal, we charge the annual fee as provide the maintenance and dns management for it.

    If you have any further questions do not hesitate to contact us.

    –
    Sincerely
    Christopher Flagg
    1&1 Internet Inc.

    You can also contact us via phone at (877) 300-8316
    from 9am till 5pm EST Monday to Friday
    ————————————————–

    These people are nothing more than crooks. I’m cancelling my business account, and transferring all of my domains away from them today!

1. 1 Evil Science » Blog Archive » friskygeek: 1and1 Sucks Monkey Balls Pingback on Nov 12th, 2007 at 3:02 pm
2. 2 friskyRadio.com Bringing Down the Hizzzouse | friskyGeek Pingback on Jan 24th, 2008 at 10:26 pm
3. 3 Serial Box Crime » Blog Archive » 1and1 Conclusion - They Win I Lose Pingback on Oct 4th, 2008 at 2:38 pm

Leave a Reply